b55 Privacy Policy – How We Protect Your Data

1. Who We Are

b55 operates the online gaming and betting platform available at b55.plus. This Privacy Policy applies to all services offered through b55.plus — including Slots, Casino, Live Casino, Sports Betting (Cricket, PSL, T20, Football, Esports), Bingo, Fish Games and the b55 App.

When you create an account on b55, use any part of the platform, or contact b55 support, you are sharing personal information with us. This policy explains exactly what we do with that information, why we collect it and how long we keep it.

2. Data We Collect

The personal data b55 collects falls into three broad categories — information you provide directly, information generated through your use of the platform, and technical information collected automatically.

Information you provide directly:

• Full name, date of birth and contact details (mobile number or email address) provided during registration.
• Government-issued identity document details submitted during the account verification process.
• PKR payment information — including JazzCash account numbers, Easypaisa wallet details, Raast IDs, bank account numbers and card details — used for deposits and withdrawals.
• Any information you provide when contacting b55 support, including chat transcripts and support ticket content.
• Self-exclusion preferences, deposit limits and responsible gaming settings you configure in your account.

Information generated by your activity:

• Transaction history — deposits, withdrawals, bonus credits and PKR balance movements.
• Betting and gaming activity — bet slips, game sessions, wager amounts, results and bonus usage on Slots, Casino, Cricket betting, PSL markets and all other platform sections.
• Login history, session durations, account setting changes and support interactions.

Technical information collected automatically:

• IP address, device type, operating system version and browser type.
• Cookies and similar tracking data as described in Section 6.
• Approximate location data inferred from your IP address (not GPS-level tracking).

3. How We Use Your Data

b55 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your b55 account, verifying your identity, processing your PKR deposits and withdrawals, and managing your account settings including responsible gaming tools.
• Platform operation: Running the Slots, Casino, Sports Betting, Bingo and Fish Games sections — including processing bets, settling game outcomes, crediting winnings and applying bonuses to your account.
• Fraud prevention and security: Detecting and preventing unauthorised access, duplicate accounts, bonus abuse, money laundering and other suspicious activity. This includes automated screening of transaction patterns and login behaviour.
• Customer support: Responding to your queries, resolving disputes, processing withdrawal requests and handling responsible gaming tool applications such as self-exclusion and deposit limits.
• Communications: Sending you account-related notifications — such as deposit confirmations, withdrawal updates and security alerts — and, where you have opted in, promotional messages about bonuses, Cricket betting offers and new platform features.
• Platform improvement: Analysing aggregated usage data to understand how players interact with b55, identify areas for improvement and develop new features and game sections.
• Responsible gaming: Monitoring your gaming and betting activity to support self-imposed limits and to identify patterns that may indicate problematic play, in line with our Responsible Gaming commitments.

4. Legal Basis for Processing

b55 processes your personal data on the following grounds depending on the specific purpose:

• Contractual necessity: Processing required to fulfil your account agreement with b55 — including account creation, payment processing and bet settlement.
• Legitimate interests: Processing carried out for b55's legitimate operational interests — such as fraud detection, security monitoring, abuse prevention and platform analytics — where those interests do not override your rights.
• Consent: Processing based on your explicit consent — such as receiving promotional communications about bonuses, PSL betting markets or new platform features. You may withdraw consent at any time through your account settings.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering procedures and identity verification obligations.

5. Data Sharing

b55 does not sell or rent your personal data to any third party. We share data only in the specific limited circumstances described below:

• Payment processors: Your PKR payment details are shared with the relevant payment channel — JazzCash, Easypaisa, Raast, your bank or card provider — only to the extent required to process your specific transaction.
• Game software providers: The third-party studios and software suppliers that provide Slots, Live Casino, Fish Games and other game content on b55 may receive session data needed to run game rounds and settle results. These providers operate under confidentiality obligations.
• Identity verification services: Where b55 uses third-party identity verification tools to validate documents submitted during account verification, your document details are shared with that provider solely for the purpose of verification.
• Fraud and security vendors: b55 may use third-party tools to help detect suspicious login patterns, potential fraud or coordinated bonus abuse. These tools process technical data such as IP address, device fingerprint and behavioural patterns.
• Legal requirements: b55 may disclose personal data if required to do so by applicable law, court order or lawful authority request. In such cases, b55 will disclose only the minimum data required.

All third-party service providers that process personal data on behalf of b55 are required to handle that data securely and use it only for the purpose for which it was shared.

6. Cookies & Tracking Technologies

b55 uses cookies — small text files stored on your device — and similar technologies to make the platform work properly, keep your session active, and understand how players use the site. Here is a breakdown of the types of cookies b55 uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in to your b55 account, security tokens and load-balancing cookies. Without these, basic platform functions would not work.
• Preference cookies: Remember your account settings and display preferences — such as your chosen language and any layout options you have set — so you do not have to re-configure them on every visit.
• Analytics cookies: Help b55 understand how players navigate the platform — which sections are visited most, how long sessions last and where users exit. This data is aggregated and does not identify you personally. It is used to improve the b55 platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

b55 does not use cookies to serve third-party advertising or share browsing data with advertising networks.

7. Data Retention

b55 retains personal data for as long as it is needed for the purpose it was collected, or as required by applicable legal and operational obligations. The general retention periods are:

• Active account data: Retained for as long as your b55 account remains open and for a reasonable period after voluntary closure to handle any follow-up queries or disputes.
• Transaction and betting records: PKR deposit records, withdrawal history and bet settlement data are retained for an extended period to support dispute resolution and comply with financial record-keeping requirements.
• Identity verification documents: Retained as required to support account verification and anti-fraud obligations. Copies of identity documents are not kept beyond what is necessary for those purposes.
• Support communications: Chat transcripts and support tickets are retained for a period sufficient to resolve the original issue and handle any related follow-up.
• Technical and analytics data: Aggregated analytics data and technical logs are retained for a limited period for security monitoring and platform improvement purposes.

When data is no longer required for any of the above purposes, b55 deletes or anonymises it in a secure manner.

8. Security Measures

b55 takes the security of your personal data seriously and applies the following measures to protect it:

• Encryption of data in transit using TLS (Transport Layer Security) across all connections to b55.plus and the b55 App.
• Encrypted storage of sensitive data including account credentials and identity verification records.
• Role-based access controls within b55's internal systems — only staff with a specific operational need can access personal account data.
• Automated monitoring for unusual login patterns, suspicious transaction sequences and potential account takeover attempts.
• Regular internal reviews of data handling practices and system access logs.

No system is completely immune to security risks. While b55 maintains strong protections, we cannot guarantee that unauthorised access will never occur. In the event of a data breach that materially affects your personal information, b55 will notify affected users as quickly as reasonably possible.

9. Your Rights

As a b55 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact b55 support with your request and your registered account details:

• Right of access: You can request a summary of the personal data b55 holds about you, including your account information, transaction history and any identity verification data on file.
• Right to correction: If any of the personal data b55 holds about you is inaccurate or out of date, you can request that it be corrected. For example, if your contact number or name has changed, you can ask for the records to be updated.
• Right to deletion: You can request deletion of your personal data in certain circumstances — for example, if you close your b55 account and there is no longer a legal or contractual basis for retaining it. Note that b55 may be required to retain certain records for a minimum period under its operational and compliance obligations.
• Right to restrict processing: In specific circumstances, you can ask b55 to restrict how your data is used while a dispute or correction request is being resolved.
• Right to withdraw consent: Where b55 processes your data based on your consent — such as for promotional communications — you can withdraw that consent at any time without affecting your ability to use the platform.

b55 will respond to data rights requests within a reasonable timeframe. Where a request is complex or involves a large volume of data, we will notify you of the expected timeline.

10. Children

b55 is strictly an adult platform. Registration and use of any part of b55.plus is prohibited for anyone under the age of 18. b55 does not knowingly collect personal data from individuals under 18.

If b55 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and all associated data will be deleted as quickly as possible. If you believe that a minor has registered an account on b55, please contact support immediately so the situation can be resolved.

11. Third-Party Links

The b55 platform may occasionally reference other pages or services — for example, links within the FAQ or support documentation. b55 is not responsible for the privacy practices of any third-party website or service that you access independently of b55.plus.

This Privacy Policy applies only to data collected through b55.plus and the b55 App. If you visit any external site, that site's own privacy policy applies to the data collected there. b55 recommends reviewing the privacy policy of any external service before providing it with your personal information.

12. Changes to This Policy

b55 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the data we collect, or applicable legal requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, b55 may also notify registered users through their account contact details.

Continued use of the b55 platform after a policy update is published on this page constitutes your acknowledgement of the revised Privacy Policy. It is your responsibility to check this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a concern about how your personal information is being handled, please contact the b55 support team:

For general questions about your account, deposits, withdrawals and platform rules, you may also find answers in the FAQ section or review the full Terms and Conditions.